FireplacesDirect.com offers a very simple price match policy. If you find the same item for a lower price from a competitor at the time of purchase, contact us and we'll match it based on the following guidelines:
- We must be able to confirm the lower price in writing (e.g. on a website, published in an advertisement).
- If the price is actually below our cost (plus shipping and handling), we'll offer the product to you at our cost (plus shipping and handling).
- If the item has a manufacturer's minimum sale price policy, we are obligated not to sell below that price.
You may call us at 877-374-2070 to request a price match. We reserve the right to decline to match a competitor's pricing if we feel the competitor is being disingenuous with their prices.