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Troubleshooting

  1. What Are Common Gas Fireplace Service Parts?

    We've broken down some of the most commonly needed fireplace parts to make your shopping experience easier. It's important to note that these repair and service parts are designed for use with specific models of fireplace or gas log sets. If you are at all unsure which part is right for your fire feature, please get in touch.
  2. Fireplace Chimney and Venting FAQs

    Fireplace venting can be a confusing topic once you start getting into the technical details of an installation. For this reason, we recommend you always work with an NFI-certified installer to make sure your appliance is safe and performing to its full potential.
  3. How to Re-Sync a Skytech Fireplace Remote Control

    If you have a standard Skytech fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.
  4. Replacement Fireplace Remote Control Manuals

    Fireplace remote control manuals are easy to misplace or accidentally destroy. If your owner's manual is missing, you've come to the right place. We've gathered links to most of our top fireplace remote controls below. We've also included manuals for several other common fireplace accessories.
  5. Acumen Fireplace Remote Troubleshooting

    If you have a standard Acumen fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.
  6. Napoleon Fireplace Remote Troubleshooting

    If you have a standard Napoleon fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.
  7. Ambient Fireplace Remote Troubleshooting

    If you have a standard Ambient fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.
  8. Skytech Fireplace Remote Troubleshooting

    If you have a standard Skytech fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.

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